Return & Exchange Policy
At JaZub, we are committed to ensuring the quality of every product we deliver. However, if you face any issues, we offer a 7-day replacement guarantee to ensure customer satisfaction.
1. 7-Day Replacement Guarantee
Our replacement policy applies in the following cases:
Manufacturing defects in the product
Product received damaged during delivery (e.g., mirror, lamp, etc.)
Wrong product delivered instead of what was ordered
2. Conditions Where Exchange is Not Applicable
We do not accept returns or exchanges in the following cases:
Incorrect size or color selected by the customer
Damage caused due to customer mishandling (e.g., dropping, scratches, etc.)
Used products or customized items (size, design, or color modified as per request)
3. Issue Reporting Time
Any issue must be reported within 12 hours of receiving the product
Requests made after 12 hours will not be accepted
4. Unboxing Video (Mandatory) ⚠️
A clear unboxing video is required while opening the package
Claims for damaged or missing items will not be accepted without video proof
5. Product Condition for Exchange
To be eligible for exchange, the product must be:
Unused
In original packaging
Returned with all parts and accessories included
6. Exchange Process
Fill out the exchange request form: Google Form Link
Our team will contact you within 24 hours after submission
If you do not receive a response within 24 hours, please contact us via WhatsApp:
📞 WhatsApp: 01410563880
7. Delivery & Return Charges
If the issue is due to our mistake (wrong or damaged product), replacement will be completely free
If the exchange is requested for personal reasons, the customer must bear the delivery and return charges
8. Important Disclaimer
For courier deliveries, there is a risk of damage. We recommend checking the product in front of the delivery person
Damage caused due to improper assembly or installation will not be covered under this policy
We aim to provide a smooth and reliable experience for every customer.
Thank you for choosing JaZub.